This Privacy Policy explains how we process personal data when you use StageTimer Live websites, cloud services, and associated applications.
1. What we collect
Depending on your usage, we may process:
- Account data: name, email, organization name, role/permissions.
- Billing and payment data: payment status, invoices/receipts, transaction identifiers (payment details are handled by payment providers; we typically do not store full card details).
- Service identifiers: organization IDs, event IDs, entitlement IDs, installation identifiers (e.g., an "edgeId"), claim code linkage status.
- Usage and operational telemetry: feature usage, timestamps, error logs, performance metrics, publish/bridge acknowledgements, and service health indicators.
- Device/network data: IP address, user agent, approximate location derived from IP, cookies/session tokens for security.
2. Why we collect it (purposes)
We process data to:
- provide and operate the Services (including claim code linking and entitlement validation);
- process payments and manage credits;
- prevent fraud, misuse, and circumvention;
- troubleshoot issues, monitor service health, and improve reliability;
- communicate with you about service, security, and account matters;
- comply with legal obligations.
3. Legal bases (GDPR)
Where applicable, we rely on:
- performance of a contract (to provide the Services);
- legitimate interests (security, fraud prevention, reliability, analytics);
- legal obligations (accounting/tax);
- consent where required (e.g., certain cookies).
4. Sharing and processors
We may share data with:
- Payment providers (e.g., for processing transactions);
- Hosting/infrastructure providers (e.g., compute/storage/CDN);
- Analytics/monitoring providers (if used);
- Professional advisors (accounting, legal) where necessary.
We do not sell personal data.
5. International transfers
If data is processed outside the EEA, we use appropriate safeguards (e.g., standard contractual clauses) where required.
6. Retention
We retain data as long as necessary for the purposes above, including:
- billing and accounting records as required by law;
- security logs and telemetry for a limited period appropriate for abuse prevention and troubleshooting.
7. Security
We use technical and organizational measures designed to protect data, including cryptographic signing of entitlements, access controls, and audit logging. No system is 100% secure; please use strong passwords and protect account access.
8. Your rights
Depending on your location (e.g., EEA/UK), you may have rights to:
- access, correct, delete, or restrict processing;
- object to certain processing;
- data portability;
- lodge a complaint with a supervisory authority.
9. Cookies
We use cookies and similar technologies for authentication, security, and (optionally) analytics. Where required, we will request consent.
10. Contact
For privacy requests:
Realise ICT B.V.
Realise ICT B.V., Dukaatstraat 16, 2645 GX Delfgauw, The Netherlands
27328464
stagetimer.live@realise-ict.com
https://stagetimer.live